Help Center
Frequently Asked Questions
Where do your products ship from? +
All Chase Elite products ship from within the United States. Most orders arrive within 3–7 business days after processing. You'll receive a tracking number by email as soon as your order ships.
How long will my order take to arrive? +
Standard delivery is typically 3–7 business days from the time your order is processed. A small number of items ship in about 11 days — these are clearly marked on the product page. If you need an item by a specific date, reach out before ordering and we'll confirm whether it can arrive in time.
Are your products officially licensed? +
Most of our products are independently made fan and patriotic merchandise — they are not affiliated with or licensed by any soccer organization, federation, or government body. The one exception is the USA Soccer Fan Bar Scarf, which is officially licensed US Soccer merchandise. This is noted clearly on that product's page.
Can I choose my country for the scarves and tote bags? +
Yes. Our fan scarves and tote bags are available for multiple countries. Use the country selector on the product to choose yours before adding it to your cart. Each country option shows its own design.
What is your return policy? +
We accept returns within 30 days of delivery for unused items in their original condition. To start a return, email us at alexandermliszt@gmail.com with your order number and we'll walk you through the process.
Can I change or cancel my order? +
Orders can be changed or cancelled within 24 hours of being placed. After that, orders move into fulfillment quickly and we can't guarantee changes. If you need to adjust an order, email us as soon as possible at alexandermliszt@gmail.com.
How do I track my order? +
Once your order ships, you'll get a confirmation email with a tracking link. If you haven't received tracking within a few business days of ordering, email us and we'll look into it right away.
Do you offer bulk or group orders? +
Yes — we're happy to help with bulk orders for watch parties, events, or group celebrations. Email us at alexandermliszt@gmail.com with the items and quantities you're interested in and we'll get back to you.
How do I care for my products? +
Care varies by item and is listed on each product page. As a general guide: tote bags should be spot cleaned or hand washed cold; tumblers should be hand washed and not microwaved; scarves should be hand washed cold and air dried.
I still have a question — how do I reach you? +
We're glad to help with anything about delivery, returns, or your order. Email us directly at alexandermliszt@gmail.com and we'll get back to you as soon as we can.